Utility Billing

Manage Your Utility Bill Online

City utility customers now have the ability to access utility accounts and pay bills online.

Our system will be unavailable from 2/7/2024-2/12/2024 due to system updates.  During this time, staff will only be able to provide written receipts for transactions made in person and our online payment system will be down. Thank you for your patience and understanding.  For more information, please contact City Hall at (727)724-1555.



If you have an unpaid past due balance, the City is offering payment plans to avoid termination of service. Contact (727) 724-1555 for assistance. 

**Financial assistance may be available through Pinellas County. See below for details.**

To assist with paying utility bills and other qualified expenses, Pinellas County has broadened eligibility for individuals and families who need assistance through the Pinellas CARES Financial Assistance program. For additional information, call Tampa Bay Cares by dialing 211, visit the Pinellas CARES webpage at https://covid19.pinellascounty.org/where-to-get-help/?utm_source=general&utm_medium=general&utm_campaign=era

New Resident Water Connection Opens in new window

Water and Sewer Utility Rate Study

Updated on 2/22/23: The City of Safety Harbor's utility rate study is now available. The City Commission will consider the Rate Study Final Report issued on November 3, 2022, at a future City Commission Meeting. The study recommends changes in tiers for water and wastewater. The study also proposes changes to miscellaneous service charges. Questions regarding the study should be directed to utilities@cityofsafetyharbor.com.


A deposit fee is required of all customers. Interest is earned on the deposit and is credited to the utility account annually. Deposits are held until an account is closed and is then applied to the final bill. The balance, if any, is refunded to the customer.

  • City Residents $200
  • Outside City Limits 25% surcharge
  • Cash, check, or money order only

Good Credit

Owners with 24 months of good credit may request a refund of their deposit (good credit is defined as no more than 2 late notices in the preceding 24 months, no returned checks, and no disconnections).

Utility Bill

The utility bill for water, sewer, sanitation, stormwater and recycling is charged as follows (rates outside city limits are 25% higher):

Service 2023 Charge
Water Service, Monthly
Base Charge: $22.81
Sewer Service, Monthly
Base Charge: $24.27
Sanitation Service, Monthly
Flat Charge: $33.58
Stormwater Service, Monthly
Flat Charge: $10.93 (Per Residential Unit)
Street Light Assessment (Monthly)
$2.90 (Per Residential Unit)
Total Base Monthly Bill

Consumption Rates for Water (Based on Thousands of Gallons)

2023 Charge
0-5.0 Gallons
5.0-10.0 Gallons
10.0-20.0 Gallons
Over 20 Gallons

Consumption Rates for Sewer (Based on Thousand Gallons of Water Used)

Gallons 2023 Charge
0-10 Gallons

Service Charges

Service Charge Amount
Jan 1, 2024 - Ordinance No. 2023-05
1st Reading
$7.50 $30.00
2nd Consecutive Reread/Profile No Charge $45.00
Delinquent Turn Off
No Charge
No Charge
Delinquent Turn On
$15 - $25
Returned Check Charge
$25 if the face value does not exceed $50
$30 if the face value is more than $50 but does not exceed $300
$40 if the face value is more than $300
Meter Bench Check
After Hours Services
50% Higher

Miscellaneous Service Charges

Every developed property within city limits, to which sewer and sanitation services are available, is subject to a service charge (although the water service may be off or the property is unoccupied). There will also be a service charge to restore service at a later date.

Outside City Limits

City sanitation services are not available outside City Limits. Private agencies are responsible for providing the service.

Payment Requirements

  • All accounts are billed monthly and will become delinquent 20 days after billing.
  • Customers not paying their bill by the delinquent date will be mailed a delinquent notice that will extend the due date by 7 days.
  • Failure to pay the bill by the extended due date will result in a discontinuance of water service and service fees will apply.
  • The delinquent bills must be paid before the restoration of service. Even if a delinquent bill is paid to a City Representative when they call to shut off the water, a service fee will be charged.

Payment Options

As a convenience for our customers, we provide a variety of payment options to pay the utility bill.
  1. Online Utility Billing Payment - For more information, see Pay your Utility Bill Online at the top of this page.
  2. Direct Debit - To utilize this payment method, visit our online utility billing payment system. The City will automatically withdraw your utility bill from your specified bank account each month two days prior to the due date listed on your statement.
  3. Mail - We accept check or money orders through the mail:
    City of Safety Harbor
    750 Main Street
    Safety Harbor, FL 34695
  4. Drop Box - There is an after-hours utility payment drop box located at the front entrance of City Hall along the right wall. You may use this slot anytime day or night. Payments placed in the box will be processed the next working day.
  5. City Hall - Payments can be made in person at City Hall. We accept cash, checks and money orders in the office.

Advance Payment

These are also acceptable and need only be forwarded to our office with your account number.

Lawn Watering Restrictions

For Pinellas County Utilities customers, lawn watering is limited to a once-per-week schedule using potable, well, lake or pond sources. Schedule details and other information can be found on our Water Restrictions page.