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REAL Fun Values of Customer Service Quiz
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What is your name? (First and last, please)
Which of the following are one of the “Four Best Practices” to handle angry customers?
*
Don’t care about what they say
Give the customer no attention
Listen to what they say
Ignore their problems
How many different types of waivers do we have?
*
4
2
7
1
What is the best method to get a customer as passionate or excited about a program as you are?
Upsell
Tell them to read about it in REAL
Be enthusiastic
Act like you are annoyed with them
How old must someone be to sign a liability waiver?
*
Old enough to take a class
17 years old
21 years old
18 years old
What are some ways you can increase your product knowledge?
*
Read the brochure
Speak to the program coordinators/supervisors
Keep a book of reservations
All of the above
Which of these is not one of the five key steps to stellar service?
*
Every customer is important
Show them love
Avoid eye contact
Make it memorable
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