Forms • Safety Harbor • CivicEngage

What is your name? (First and last, please)

Which of the following are one of the “Four Best Practices” to handle angry customers?*

	Don’t care about what they say
	Give the customer no attention

	Listen to what they say
	Ignore their problems

How many different types of waivers do we have?*

	4
	2

	7
	1

What is the best method to get a customer as passionate or excited about a program as you are?

	Upsell
	Tell them to read about it in REAL

	Be enthusiastic
	Act like you are annoyed with them

How old must someone be to sign a liability waiver?*

	Old enough to take a class
	17 years old

	21 years old
	18 years old

What are some ways you can increase your product knowledge?*

	Read the brochure
	Speak to the program coordinators/supervisors

	Keep a book of reservations
	All of the above

Which of these is not one of the five key steps to stellar service?*

	Every customer is important
	Show them love

	Avoid eye contact
	Make it memorable

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